1. Introduction
WasteMaster (Pty) Ltd respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website or submitting your information via our online forms, you agree to the practices described in this policy.
2. What Information We Collect
We may collect the following personal information from you:
- Name and surname
- Company name
- Contact details (email address, phone number)
- Physical address (where applicable)
- Details of your enquiry or service request
- IP address and basic browsing data (for website analytics)
3. How We Use Your Information
Your information is collected and processed for the following purposes:
- To respond to your enquiries or quote requests
- To provide you with information on our services
- To contact you about site visits, assessments, or service agreements
- To improve our website and user experience
- To comply with legal obligations
We will never sell, rent, or trade your personal information to third parties.
4. Sharing of Information
We may share your information with:
- Our internal staff and authorised service providers for operational purposes
- Regulatory or government authorities, if required by law
- Website or marketing service providers under strict confidentiality agreements
All third-party service providers are obligated to protect your information and only use it for the services they provide to WasteMaster.
5. Data Security
We take all reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. These measures include:
- Secure hosting of our website
- Firewalls and data encryption
- Access controls and password policies for internal systems
6. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Request access to the personal information we hold about you
- Correct or update your information
- Object to the processing of your personal data
- Request deletion of your personal data (subject to legal or contractual obligations)
To exercise any of these rights, please contact us at the details provided below.
7. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once information is no longer required, it will be securely deleted or de-identified.
8. Cookies and Website Tracking
Our website may use cookies to improve your browsing experience and collect anonymised data for analytics purposes. You can adjust your browser settings to disable cookies, although this may impact certain functionality on our site.
9. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:
WasteMaster (Pty) Ltd
Email:admin@wastemaster.co.za
Phone: 061 960 4634]
Address: Roodepoort
10. Updates to This Policy
We may update this policy from time to time to comply with legal requirements or to reflect changes to our data handling practices. The latest version will always be available on our website.